Air passenger claims · No win, no fee

Flight disrupted?
Get cash.

Airline compensation, without the hassle. No win, no fee.

Check my eligibility How it works
Free eligibility assessment Fee payable only on success Online claim tracking
How it works

A clear process in three steps.

You tell us what happened. We handle the rest, from assessment to payout.

01 — Approx. 5 minutes

Submit your details

Provide your flight number, travel date and a description of the disruption, and upload your booking confirmation and any supporting documents.

02 — Free of charge

We assess your claim

A member of our team reviews your claim against the regulations applicable to your route and airline, and advises you clearly on whether it should be pursued.

03 — Managed for you

We pursue the airline

We submit the claim, manage all correspondence and escalate where necessary. Once the airline pays, we transfer the compensation to you, less our fee.

Claim types

Select your situation to begin.

Flight disruptions and baggage issues are governed by different rules. Selecting the correct category allows us to assess your claim more quickly.

DELAY

Flight delay

Your flight arrived at its destination three or more hours late. Significant delays may qualify for fixed compensation.

Start claim CANCELLED

Cancellation

Your flight was cancelled at short notice. You may be entitled to a refund or re-routing, as well as compensation.

Start claim MISSED CONNECTION

Missed connection

A delayed flight caused you to miss a connection. Eligibility is based on your arrival time at the final destination.

Start claim DENIED

Denied boarding

You were refused boarding against your will, for example due to overbooking. Compensation is generally payable.

Start claim DELAYED BAG

Delayed baggage

Your checked baggage arrived late and you incurred costs for essential items. Reasonable expenses may be reclaimed.

Start claim LOST BAG

Lost baggage

Your checked baggage was not delivered. Airlines are liable for lost baggage up to defined limits.

Start claim DAMAGED BAG

Damaged baggage

Your baggage or its contents were damaged in transit. Strict reporting deadlines apply.

Start claim
Passenger rights

Understanding your entitlements.

Passenger-rights laws, rules and regulations protect travellers in a wide range of situations. Your specific entitlement depends on your route, the operating airline and the cause of the disruption, which our free assessment will determine.

SituationWhat you may be entitled to
Long delayDepending on the route and airline, a significant delay may qualify for fixed financial compensation, in addition to meals and assistance while you wait.
CancellationA refund or an alternative flight and, in many cases, additional compensation, particularly where notice was short.
Denied boardingCompensation where boarding was refused against your will, together with re-routing or a refund.
Missed connectionWhere a delayed flight caused you to miss a connection and arrive at your final destination significantly late, compensation may be due.
BaggageAirlines are liable for lost, delayed and damaged checked baggage, up to defined limits. Strict reporting deadlines apply, so the airline should be notified as soon as possible.

This summary is provided for general information only and does not constitute legal advice. Entitlements, amounts and thresholds vary and are subject to change.

Why AeroAdvocacy

Professional representation, clearly priced.

Airlines maintain dedicated teams to manage passenger claims. AeroAdvocacy ensures you are represented with the same level of expertise.

No win, no fee

Nothing to pay upfront. If we win, our fee is 30% of the compensation we recover for you. If we don’t, you owe us nothing.

Transparent assessments

Every claim is reviewed individually. We advise you candidly on its merits and never promise an outcome we cannot guarantee.

Online claim tracking

Your claim reference gives you access to the current status of your claim and its full history at any time.

Data protection

Your documents are stored securely, used solely for the purpose of your claim, and never sold or shared without your consent.

Frequently asked questions

Common questions

Am I eligible to make a claim?
Eligibility depends on your route, the operating airline, the length of the delay and the cause of the disruption. Passenger-rights laws, rules and regulations may entitle you to compensation for significant delays and short-notice cancellations, a refund, compensation for denied boarding, or reimbursement for lost, delayed or damaged baggage. Once you submit your details, we will assess your claim free of charge and advise you whether it should be pursued.
Which documents do I need?
Your booking confirmation or e-ticket is the most important document. Boarding passes, any correspondence from the airline regarding the disruption, receipts for additional expenses and, for baggage claims, the Property Irregularity Report (PIR) issued at the airport are also helpful, as are photographs of any damage. If you do not have every document, please upload what you have; we will request anything further that is required.
How long does the process take?
Some airlines settle well-documented claims within a few weeks. Others initially reject claims and settle only after escalation, which may take several months. We will keep you informed at each stage and advise you of the expected next steps.
Can I track the progress of my claim?
Yes. After submitting your claim, you will receive a claim reference by email. Enter this reference together with your email address on the Track a Claim page to view the current status of your claim and its full history.
What happens if the airline rejects my claim?
Airlines frequently reject claims on the grounds of 'extraordinary circumstances', such as adverse weather. We review whether the stated reason is valid. Where it is not, we will challenge the decision and, where appropriate, escalate the matter to the relevant regulator, an alternative dispute resolution body or a legal partner, at no additional cost to you.
How long after my flight can I submit a claim?
For delays and cancellations, the time limit is often several years, depending on the jurisdiction. Baggage claims are subject to much shorter deadlines: damage must usually be reported to the airline within 7 days, and delayed baggage within 21 days of receipt. If your baggage was affected, please notify the airline immediately and then submit your claim with us.

View all questions →

Find out whether you are entitled to compensation.

Submitting your details takes approximately five minutes. Our assessment is free of charge, and we will advise you clearly on whether to proceed.

Start my claim